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Customer Service/Logistics Manager in Midland, TX at Rockwater Energy Solutions

Date Posted: 10/31/2018

Job Snapshot

Job Description

We are seeking a strategic-minded, hands-on manager for our local customer service and logistics team.  The Customer Service/Logistics Manager will be a critical liaison between our customers and our operations teams, ensuring that we are able to meet customer deadlines and demands.  This position will be responsible for managing our team of dispatchers, drivers, as well as our fleet of tractors and trailers.  This position will also play a key role in managing relationships with local 3rd party carriers and in the development of logistics strategies to improve efficiencies and reduce costs. 

This position will report directly to the Director of Operations at our Midland, TX manufacturing and distribution facility.


  • Manage carrier relationships and strategies.

  • Plan and evaluate carrier capacity & performance in multiple transportation modes including bulk, truckload van and flatbed, LTL, parcel and intermodal.

  • Work daily with our sales and operations teams to meet customer expectations and ensure timely order fulfillment. 

  • Develop appropriate decision-making processes and protocol for prioritizing the use internal logistics assets and managing the use of 3rd party carriers.

  • Utilize analytics to identify and execute savings opportunities.

  • Source and onboard new carriers in conjunction with the corporate logistics team.

  • Work cross-functionally with procurement, sourcing, customer service, operations, and sales to improve costs, service, and delivery performance.

  • Oversee the dispatch function for the organization.

  • Recruit and retain drivers for the local Rockwater logistics team.

  • Work with the procurement, sourcing, customer service, operations, and finance functions to ensure the organization has an effective process to manage freight costs and related charges.

  • Effective communication across the organization and with external suppliers and customers.

  • Assist in the development and implementation of business processes to ensure compliance with company policies.

  • Develop and report on key performance indicators to drive continuous improvement.

Required (Basic/Minimum Qualifications):

  • Successful 5-10 year track record in related freight functions with a strong emphasis in bulk chemical transportation.

  • Proficient in the use of ERP and dispatch management systems.

  • Strong proficiency with MS Office Suite – Excel, Word, Outlook and query tools.

  • Strong process development skills.

  • Strong collaborative and communications skills.

  • Ability to effectively relate to and communicate with people across all levels of the organization including suppliers and customers.

  • An ability to concentrate on meeting objectives and performance.

  • Able to work independently with limited supervision with strong initiative and finishing skills.

  • Comfort/familiarity with constructing presentations, organization communications, and business cases.

  • Strong analytical capabilities and critical thinking skills.

  • Ability to prioritize tasks to achieve deadlines in a changing environment.

  • High School Diploma or GED is required.

Desired experience:

  • Oilfield/Energy related logistics experience

  • Experience working in a chemical manufacturing and distribution organization

  • Management or supervision of drivers and internal fleet (tractors, trailers, maintenance)

Select Energy Services participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, Select is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  Select only uses E-Verify once you have accepted a job offer and completed the Form I-9. Other details
  • Job Family Rockwater Jobs
  • Pay Type Salary